To ensure the safety of both you and our staff, we have implemented new policies and procedures. We ask that you please follow these guidelines when visiting our clinic.
We ask you to
An appointment is only considered confirmed once we have received the specified booking fee listed on the booking page. Until payment is received, your appointment time is pending and may be given to another person without prior notice. The booking fee will be applied to the cost of your booked service if you arrive for your appointment as scheduled. Packages already include the booking fee, so there is no need to pay it again if you have purchased a package.
A consultation is required before booking most services, except for lash lift, brow lamination, and body sugaring. Consultations for eyebrow PMU and tattoo removal can be arranged over the phone or online for free. Face-to-face consultations are mandatory for skincare, scar treatments, and hair loss services. If you attend a face-to-face consultation for skincare and do not require a patch test or allergy test, you will receive a partial credit. You can add a skincare consultation at a nominal fee to an initial service. If you need an allergy test, a face-to-face consultation is required prior to any treatment, and you will need to see a doctor after the consultation. If you do not book a face-to-face consultation before the procedure, you are choosing to forego an allergy test.
If you have previously received cosmetic tattoos or microblading, it is mandatory to send us clear pictures before booking a brow session for assessment. The pictures must include a close-up and full face.
If you are more than 15 minutes late, you may have to reschedule your appointment, and in this case, you will forfeit your booking fee and require a new booking fee. In case of a no-show, you will forfeit your booking fee and the balance of the service fee will be charged to your card on file, and may be banned from making future appointments.
Only one accompanying guest is permitted during the appointment although we highly recommend you come alone. However, if we find their behavior destructive or inappropriate, they are required to leave immediately. Your treatment may be terminated as well. Even when the service is terminated in the middle of the procedure, you are responsible for a full-service charge before you leave.
Our studio has no food/no drink policy with the exception of water. Please come hydrated and/or bring your own water.
Our studio has a scent-free policy. Please refrain from wearing perfume. It is highly recommended you take a shower before you come.
If a client behaves in a sexualizing, abusive, or otherwise inappropriate manner, we will immediately terminate treatment, even if it is during the procedure, and the service charge will apply in full. This includes being rude, mean, or unreasonably unkind. We do not tolerate any behavior that involves actions, gestures, or words that are unwanted by the recipient or could reasonably be perceived as causing another person distress or discomfort. This unacceptable behavior can be subtle or overt and can take the form of a phone call, email, writing, or in person.
Additionally, any act of ejaculation on our premises, whether intentional or accidental, will result in the immediate termination of the service. In such cases, the full charge for the service will be applied, regardless of whether or not the service is complete. The individual will be banned from making any future appointments with us.
It is the client’s responsibility to read all policies, and pre-care and aftercare instructions. If there are any concerns or questions, the client must consult with us before the service appointment. Otherwise, the client may forfeit the booking fee if we cannot accept them for the service.
* We can only accept women who are pregnant or nursing for limited skin care services. All the services have certain contraindications. Please be sure to read the service pages or consult with us if you have any concerns.
A client can receive a credit by referring our services to a new client! The referred client must be a new client and must take a service at full list price. The credit amount is 10% of the total service your referred client takes at the first appointment. The gift certificate cannot be used in lieu of the booking fee and cannot be used toward products. It is valid for 2 months from the date the referred client takes the service. It cannot be exchanged for cash or combined with any other promotion. There will also be no change given.
At Vita Felice Medi Spa, we are committed to providing our clients with exceptional service. As providing this service involves the collection, use and disclosure of some personal information about our clients, protecting their personal information is one of our highest priorities.
While we have always respected our clients’ privacy and safeguarded their personal information, we have strengthened our commitment to protecting personal information as a result of British Columbia’s Personal Information Protection Act (PIPA). PIPA, which came into effect on January 1, 2004, sets out the ground rules for how B.C. businesses and not-for-profit organizations may collect, use and disclose personal information.
We will inform our clients of why and how we collect, use and disclose their personal information, obtain their consent where required, and only handle their personal information in a manner that a reasonable person would consider appropriate in the circumstances.
This Personal Information Protection Policy, in compliance with PIPA, outlines the principles and practices we will follow in protecting clients’ personal information. Our privacy commitment includes ensuring the accuracy, confidentiality, and security of our clients’ personal information and allowing our clients to request access to, and correction of, their personal information.
This Personal Information Protection Policy applies to Vita Felice Medi Spa. This policy also applies to any service providers collecting, using or disclosing personal information on behalf of Vita Felice Medi Spa
Information about an identifiable. Personal information does not include contact information (described below).
Information that would enable an individual to be contacted at a place of business and includes name, position name or title, business telephone number, business address, business email or business fax number. Contact information is not covered by this policy or PIPA.
The individual designated responsibility for ensuring that Vita Felice Medi Spa complies with this policy and PIPA
1.1 Unless the purposes for collecting personal information are obvious and the client voluntarily provides his or her personal information for those purposes, we will communicate the purposes for which personal information is being collected, either orally or in writing, before or at the time of collection.
1.2 We will only collect client information that is necessary to fulfill the following purposes:
2.1 We will obtain client consent to collect, use or disclose personal information (except where, as noted below, we are authorized to do so without consent).
2.2 Consent can be provided orally, in writing, electronically, through an authorized representative, or it can be implied where the purpose for collecting, using or disclosing the personal information would be considered obvious and the client voluntarily provides personal information for that purpose.
2.3 Consent may also be implied where client is given notice and a reasonable opportunity to opt-out of his or her personal information being used for mail-outs, the marketing of new services or products and the client does not opt-out.
2.4 Subject to certain exceptions (e.g., the personal information is necessary to provide the service or product, or the withdrawal of consent would frustrate the performance of a legal obligation), client can withhold or withdraw their consent for Vita Felice Medi Spa to use their personal information in certain ways. A client’s decision to withhold or withdraw their consent to certain uses of personal information may restrict our ability to provide a particular service or product. If so, we will explain the situation to assist the client in making the decision.
2.5 We may collect, use or disclose personal information without the client’s knowledge or consent in the following limited circumstances:
3.1 We will only use or disclose client personal information where necessary to fulfill the purposes identified at the time of collection:
3.2 We will not use or disclose client personal information for any additional purpose unless we obtain consent to do so.
3.3 We will not sell client lists or personal information to others.
4.1 If we use client personal information to make a decision that directly affects the client, we will retain that personal information for at least one year so that the client has a reasonable opportunity to request access to it.
4.2 Subject to policy 4.1, we will retain client personal information only as long as necessary to fulfill the identified purposes or a legal or business purpose.
5.1 We will make reasonable efforts to ensure that client’s personal information is accurate and complete where it may be used to make a decision about the client or disclosed to another organization.
5.2 Clients may request correction to their personal information in order to ensure its accuracy and completeness. A request to correct personal information must be made in writing and provide sufficient detail to identify the personal information and the correction being sought.
5.3 If the personal information is demonstrated to be inaccurate or incomplete, we will correct the information as required and send the corrected information to any organization to which we disclosed the personal information in the previous year. If the correction is not made, we will note the clients’ correction request in the file.
6.1 We are committed to ensuring the security of clients personal information in order to protect it from unauthorized access, collection, use, disclosure, copying, modification or disposal or similar risks.
6.2 The following security measures will be followed to ensure that client personal information is appropriately protected:
6.3 We will use appropriate security measures when destroying client personal information such as:
6.4 We will continually review and update our security policies and controls as technology changes to ensure ongoing personal information security.
7.1 Clients have a right to access their personal information, subject to limited exceptions.
7.2 A request to access personal information must be made in writing and provide sufficient detail to identify the personal information being sought.
7.3 Upon request, we will also tell clients how we use their personal information and to whom it has been disclosed if applicable.
7.4 We will make the requested information available within 30 business days, or provide written notice of an extension where additional time is required to fulfill the request.
7.5 A minimal fee may be charged for providing access to personal information. Where a fee may apply, we will inform the client of the cost and request further direction from the client on whether or not we should proceed with the request.
7.6 If a request is refused in full or in part, we will notify the client in writing, providing the reasons for refusal and the recourse available to the client.
8.1 The Privacy Officer or designated individual is responsible for ensuring Vita Felice Medi Spa’s compliance with this policy and the Personal Information Protection Act.
8.2 Clients should direct any complaints, concerns or questions regarding Vita Felice Medi Spa’s compliance in writing to the Privacy Officer. If the Privacy Officer is unable to resolve the concern, the clients, may also write to the Information and Privacy Commissioner of British Columbia.
Contact information for Vita Felice Medi Spa’s Privacy Officer or designated individual: firstname.lastname@example.org